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American Airlines

American Airlines

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American Airlines

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American Airlines, Inc. is a major United States airline. It operates an extensive international and U.S. domestic network, with scheduled flights throughout North America, the Caribbean, South America, Europe, and Asia. American Airlines is a member airline of the Oneworld airline alliance.

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Overall rating 
 
2.5

Mediocre

This is a two-hour long flight from take-off to touch down from San Francisco to Phoenix, AZ. I am not an American frequent flyer. It is because of my work place that I get booked with American. The flight was scheduled for 3.45 pm but as early as 1 pm I got a message from American that it was already delayed with new departure time at 5:30 pm. Oh, not yet again. Counted to be in Phoenix during daylight but that prediction went out of the window. Curiously enough, checked the flight on flightview.com to find out where the aircraft was coming from prior to San Francisco and perhaps the reason for the delay. It turned out the aircraft originated in Philadelphia on that same date and it was delayed due to mechanical problem. Sweeeet. So, all consequent flights become delayed as a result. It seems not being on time becomes a norm for the industry as more often then not I find my flights delayed.

During the boarding process neither the ground staff nor the onboard crew made any attempts to apologize for the delay with one exception. The captain made an announcement he would try to compensate for the delay which at the end it did not happen as we arrived at around 7.30 pm.

As I entered the aircraft no one was there to welcome the passengers. There was a flight attendant in the galley busing himself with something apparently more important then being welcoming. Further down the isle another female flight attendant was putting on her lipstick as I passed by.

The cabin announcements were extremely, uncomfortably laud throughout the flight. However, one thing is noticed; how comfortable the economy seats were. They did not have a headrest, though, but so be it.

Service during the flight was nothing to wow about. The usual standard, expected. With complementary drinks they offered cookies. I like to order tea. On the flight to Phoenix they served it in a double cup as it was really hot, but on the returned flight the same tea came in a single cup and the water was warm.

On the following day I took the flight back to San Francisco. I was scheduled to depart at 8 pm but so it happened that I ended up at 9.30 am at the airport and wanted to change my flight. To change flights, however, I was asked to pay a fee of $74. Did not pay the fee and had my company take care of that. Eventually I was able to fly at around 2 pm and able to get a confirmed seat with boarding group 7. At the time of boarding just when they scan your boarding pass to get onboard, my pass buzzed red. They had to reissue my boarding pass right then and there moving me to group 8. Very well American for being on time and so welcoming.

Flight Details

Class
Economy
Date of Flight
April, 2018
Flight number
1242
Flight attendant serving complimentary beverages on American Airlines .
Tea and free snack served on flight 1242 from PHX to SFO.
Text Message from AA.com showing flight is delayed.
Originally the flight was supposed to leave at 1:40 pm from SFO on 4/9/2018.
Information from FlightTracker showing why flight 1242 from SFO to PHX was delayed. Flight came from PHL due to aircraft.
Information from FlightTracker showing that flight 1242 from SFO to PHX is delayed on 4/10/2018.
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Overall rating 
 
4.0

Reliable no frills airline

American does the job! Cheap flight, on time departure and arrival and reliable service. Once you get used to the limited amenities (i.e. no USB port to charge your phone) it takes you from point A to point B :)

Flight Details

Class
Economy
Date of Flight
September, 2017
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Overall rating 
 
1.5

The flight that never took off

It was supposed to be a 2-hour flight from San Francisco Intl Airport (SFO) to Phoenix Sky Harbor Airport (PHX). However, Flight AA486 departing SFO on May 22nd at 3:45 pm never took off. For this flight we purchased preferred seats in Economy class.

As soon as everyone was on board and settled the captain announced that Air Traffic Control (ATC) at SFO is delaying the flight for about 20 min. When the 20 min were up the captain told that he exceeded the allowable work time per FAA of 8 hours for the day because of the ATC delay and that he cannot fly the aircraft, and that another crew has to be found in order for this flight to leave; however, when that other crew will be found and will it be found at all, no one had any information.

As time progressed the cabin crew announced that if passengers wanted to leave the aircraft they are free to do so, but once you leave you cannot board again. After more time passed people started to leave realizing that they can no longer make their connections or simply because they did not want to stay in the aircraft. At about 4:30 pm lots of passengers received a text message or notification on their cell phones, including us that the flight is rescheduled for 11 pm. Soon after that the cabin crew asked everyone to leave as we were not able to stay any longer on-board having another 7 hours to departure. People raised concern about their luggage that was still in the belly of the plane and how in this situation would be able to rebook.

As we deplaned we tried to find American Airlines customer service desk within the terminal but not until we walked back to the main terminal departure area, and passed security where we were able to find customer service. The representative took swift action to rebook us on another airline flight later that afternoon, after he first said there were no more AA flights to Phoenix, and after our reply that the situation was created by American Airlines and they airline had an obligation to take us to the final destination within reasonable time since the 11 pm was very, very late departure for us.

While at the customer service desk another employee showed up and informed the guy who was helping us that flight 486 was delayed to much later departure time so “no hotels and no transportation” to be given as the delay was “caused by ACT and not American Airlines.” We couldn’t believe that they would say something like that not realizing that we were form the troubled flight. Even the fact that ATC delayed the flight with 20 min, why was that pilots didn’t have ample time to buffer the short delay and complete this flight? So whose fault really was?

We’d like to commend the customer service agent who help us rebook on United Airlines flight just 3 hours later. We’ve also checked historical flight data and found that flight AA486 did not leave until 11:37 pm that day. We are still waiting for refund of the preferred seats we purchased.

Flight Details

Class
Economy
Date of Flight
May, 2017
Flight number
486
American Airlines mobile boarding pass.
Most passneger have already left flight AA486  after the cabin crew announced that flight is not departing until 11 pm that day.
First wave of passengers trying to leave flight AA486 after the captain announced that flight is not departing.
Information display about flight AA486 departing on may 22, 2017 from SFO
Notification from AA mobile app sowing information for delayed flight AA486
Historical data for American Airlines flight 486 being delayed for hours
Boarding Pass  for American Airlines flight AA486 out of SFO bound to Phoenix, Az
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Overall rating 
 
3.8

Friendly Cabin Crew

It was a short flight from Phoenix, AZ to San Francisco, CA that I enjoyed very much. It left at around 8 pm and soon after take off I along with many passengers around me as I noticed dossed off. The cabin crew was very unobtrusiveness doing its complementary service and kept the lights on at minimum so we can rest and even take a nap. Upon boarding I was greeted by a flight attendant and by the rest of the crew as I was making my way to the seat in the isle. The seat, however, I did not find very comfortable. I did not have a headrest. In terms of entertainment, there was non. Overall, pleasant flight.

Flight Details

Class
Economy
Date of Flight
May, 2017
Flight number
452
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Overall rating 
 
1.0

Worst non-low cost airline in the US

Leaving from Buenos Aires and having purchased an economy seat, I made sure I was early to the airport. Firstly, on my polite inquiry about an upgrade, I was told it would be too expensive for me, 4 to five thousand dollars. When I asked if I could have the actual price, since I was actually considering an upgrade, it took the staff 20 minutes of sneering at me and lengthy computer taps to tell me it was 2.300 dollars. Although sorely tempted to buy the damn upgrade at that point just to see their smiles falter, I went with the more responsible fiscal thing. And then the night got worse. I went to my appointed gate an hour before the flight, but there were no signs of any flights. I went to look at the departure boards, and the only flight I found going to NYC was at a different gate and and an hour later. I asked an attendant at that gate whether this was my flight and was told that yes indeed, it was my flight. So I waited, only to find out it wasn't and my flight had already left.
American had switched the gates after my boarding - to a different part of the airport that didn't show up on the boards, didn't announce this or ever called my name. Granted, the jerk at the United flight had also steered me wrong.
An American representative picked me and six other passengers up at this "wrong" gate, (I clearly wasn't the only one stupid enough to miss my fligh and I recognized them all from the early boarding line) and led us back through the empty airport. Since the airport was now closed, there was no one I could talk to or change money for a cab ride or anything, but this was apparently my own problem. I told me I would be on the same flight the following day. Good thing I double checked. I wasn't. And then I was told since I missed my flight, I would have to buy a brand new ticket for 2.300 dollars. Ah, the irony. Only thanks to American Express ( with whom I purchased the ticket) did I manage to get an economy seat that night.

Flight Details

Class
Economy
Date of Flight
February, 2017
Flight number
AA954
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