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American Airlines

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11 reviews

5 stars
 
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(4)
 
(2)
 
(2)
 
(3)
Overall rating 
 
2.5
Value for Money 
 
2.3
Customer Service 
 
2.7
On-time Departure 
 
2.6
On-time Arrival 
 
2.9
On-board Amenities 
 
2.0
Comfort 
 
2.6
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What'd make me come back to American?
Overall rating 
 
3.0
Boarded American Airlines flight 1060 from PHX to SFO on 3/14/2016. The flight departed 20 min late since the aircraft was delayed earlier this day as told by the gate crew. Sat on seat 33C. Had no safety card instruction in the seat pocked in front me! And I am thinking is it against the law, is it violating the safety of the passengers for not providing me with this information, or it is just a negligence of the crew… which by the way referred to this card several times during the pref-light safety instructions.

A flight attendant came to me to ask if I wanted something to drink. I asked for tea. She gave a surprised look and turned her attention to the cart to look for something. A moment later she left the card in the middle of the isle and wend to the back galley. She came back with my tea a minute after having the tea bag into the hot water. Asked me if I wanted my tea with any cream or sugar. I replied, sugar only. She gave me 1 pack of sugar without asking me if 1 pack would be OK. What if I wanted 2 packs? Who cares what a passenger in Economy class wanted… She took away after that to the row in front of me.

Since it was a black tea I could keep it too long into the water or otherwise would have become really strong and bitter. So I took the tea bag out of the cup and had no choice but to put it on the only one flimsy napkin I got. You can image what happened after the napkin got soak with tea water…

Collection of the service discard items is called out as “Trash please” or “Garbage, garbage, please.” They open a bag and expect you to put the trash in. Had to pick up the messy soaked napkin and put it into the trash bag. Great service. I really enjoyed the tea I had!


I noticed the hair of flight attendant who served my tea was not put back nicely but simply fluttering. Well, if you are serving beverages and food, don’t you have to tide up your hair a little? You will look more professional, in the least.

Leaving the plane after arrival at the gate 3 flight attendants were saying to the passengers goodbye but only the last one at the exit door behind the cockpit was very polite and looked at you when greeted. Very professional.

So I am thinking to myself. What would be that part of the service of this flight that would make me come back and fly with American? Maybe that question has be asked by the on-board crew as well. It is important to remember that airlines are the same across the board but what makes them stand a part is not the airplane and inanimate objects but the real people and the service these people provide to their passengers.
American Airlines missing safety card in the seat pocket.
American Airlines flight attendant loose hair while serving beverages on a domestic flight in Economy class
American Airlines teas service in Economy class on a domestic flight.
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AA Flight ORD - MIA
Overall rating 
 
4.3
We had the pleasure to fly with a brand new Boeing 737-800 MAX. This aircraft doesn't have screens installed on the seats and this is the new trend to make the airplanes lighter, aka more cost-effective. There is a device holder (phone, tablet, Ipad) instead of a screen. In order to access the entertainment via free Wifi, you need to previously download the AA app on the device that is going to be used during the flight. The AA app itself is not needed to access the entertainment but must be installed.
I thought this info could come handy. Have a nice flight ☺

Flight Details

Class
Economy
Date of Flight
December, 2018
Flight number
2507
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Reliable no frills airline
Overall rating 
 
4.0
American does the job! Cheap flight, on time departure and arrival and reliable service. Once you get used to the limited amenities (i.e. no USB port to charge your phone) it takes you from point A to point B :)

Flight Details

Class
Economy
Date of Flight
September, 2017
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Flight delay because of on-board crew
Overall rating 
 
1.0
Took a flight from Dallas Ft Worth to Columbus, OH via Charlotte. Had no problem with Dallas Ft Worth to Columbus part of my trip. However, during the second leg of flight I had to experience several and the gate attendants were not very informative. The gate attendant said that the flight was being delayed because someone from the flight crew did not shown up. I guess it was a flight attendant. So American couldn’t scramble a substitute I guess. What a situation!?
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Worst non-low-cost airline I've ever traveled with
Overall rating 
 
1.0
I traveled with AA from Geneva to Cancun in August 2015 and I have quite a few complaints. First of all, I had the longest overnight layover in London (about 10 hours) and I was not offered any meal or accomodation vouchers as other airlines do. Once I arrived in Cancun, my suitcase took 4 days to arrive, because of which I obviously had to do some shopping, and when I called and asked for a refund for my shopping (regardless of the fact that other airlines give you a compensation for the delay even if the customer didn't purchase anything, and AA said they did not have to give me a compensation), they directed me to their website where I could check the instructions for the refund request. The process is as archaic as it can be: it involves sending the actual receipt for the purchases by postal mail! Anyway, I did it. About 4 months later I received a notification saying that the refund had been approved and they wanted my bank info. The process ended up taking much longer. I finally received my refund, after several emails and shaming tweets, ONE YEAR LATER. It's just ridiculous. I DEFINITELY DO NOT RECOMMEND IT. I'm never flying with them again.

Flight Details

Class
Economy
Date of Flight
August, 2015
Flight number
1503
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