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American Airlines

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2.5 (11)
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3 reviews with 1 stars

11 reviews

5 stars
 
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Overall rating 
 
2.5
Value for Money 
 
2.3
Customer Service 
 
2.7
On-time Departure 
 
2.6
On-time Arrival 
 
2.9
On-board Amenities 
 
2.0
Comfort 
 
2.6
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Worst non-low cost airline in the US
Overall rating 
 
1.0
Leaving from Buenos Aires and having purchased an economy seat, I made sure I was early to the airport. Firstly, on my polite inquiry about an upgrade, I was told it would be too expensive for me, 4 to five thousand dollars. When I asked if I could have the actual price, since I was actually considering an upgrade, it took the staff 20 minutes of sneering at me and lengthy computer taps to tell me it was 2.300 dollars. Although sorely tempted to buy the damn upgrade at that point just to see their smiles falter, I went with the more responsible fiscal thing. And then the night got worse. I went to my appointed gate an hour before the flight, but there were no signs of any flights. I went to look at the departure boards, and the only flight I found going to NYC was at a different gate and and an hour later. I asked an attendant at that gate whether this was my flight and was told that yes indeed, it was my flight. So I waited, only to find out it wasn't and my flight had already left.
American had switched the gates after my boarding - to a different part of the airport that didn't show up on the boards, didn't announce this or ever called my name. Granted, the jerk at the United flight had also steered me wrong.
An American representative picked me and six other passengers up at this "wrong" gate, (I clearly wasn't the only one stupid enough to miss my fligh and I recognized them all from the early boarding line) and led us back through the empty airport. Since the airport was now closed, there was no one I could talk to or change money for a cab ride or anything, but this was apparently my own problem. I told me I would be on the same flight the following day. Good thing I double checked. I wasn't. And then I was told since I missed my flight, I would have to buy a brand new ticket for 2.300 dollars. Ah, the irony. Only thanks to American Express ( with whom I purchased the ticket) did I manage to get an economy seat that night.

Flight Details

Class
Economy
Date of Flight
February, 2017
Flight number
AA954
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Worst non-low-cost airline I've ever traveled with
Overall rating 
 
1.0
I traveled with AA from Geneva to Cancun in August 2015 and I have quite a few complaints. First of all, I had the longest overnight layover in London (about 10 hours) and I was not offered any meal or accomodation vouchers as other airlines do. Once I arrived in Cancun, my suitcase took 4 days to arrive, because of which I obviously had to do some shopping, and when I called and asked for a refund for my shopping (regardless of the fact that other airlines give you a compensation for the delay even if the customer didn't purchase anything, and AA said they did not have to give me a compensation), they directed me to their website where I could check the instructions for the refund request. The process is as archaic as it can be: it involves sending the actual receipt for the purchases by postal mail! Anyway, I did it. About 4 months later I received a notification saying that the refund had been approved and they wanted my bank info. The process ended up taking much longer. I finally received my refund, after several emails and shaming tweets, ONE YEAR LATER. It's just ridiculous. I DEFINITELY DO NOT RECOMMEND IT. I'm never flying with them again.

Flight Details

Class
Economy
Date of Flight
August, 2015
Flight number
1503
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Flight delay because of on-board crew
Overall rating 
 
1.0
Took a flight from Dallas Ft Worth to Columbus, OH via Charlotte. Had no problem with Dallas Ft Worth to Columbus part of my trip. However, during the second leg of flight I had to experience several and the gate attendants were not very informative. The gate attendant said that the flight was being delayed because someone from the flight crew did not shown up. I guess it was a flight attendant. So American couldn’t scramble a substitute I guess. What a situation!?
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