Review Detail

SWISS Airlines
Airlines 1472
Exceptional Service
Overall rating 
This was my first time traveling with Swiss Airlines via Zurich on route to the US in Economy Class. The checking in process I can describe only as flawless. I had some questions about my flight. Called the US Swiss office, which is open 24/7 and got my call answered right away. Checked-in online at home and had no hustle at all at the airport in Zurich. At the jet bridge I was greeted with a smile by a crew member. During the flight I think this was the most hard working flight crew I have ever seen for more then a decade of flying experience I had. Everything was served on time, with a smile; I was always asked if I wanted or needed anything else. The meals were just perfect, served with real silverware. I will give only one example of great customer service on this flight. A beverage cart passes by. I am asked if I wanted to drink anything. I wanted tea. The flight attendant explained to me that they did not have tea on this cart but another one will follow with tea and coffee. I was completely ok with that – no rush at all. By next moment, the flight attendant took off and a few moments later came back with a cup of hot water, a tea bag, a silver spoon, a sugar pack all served on a small oval tray. Wow, I was completely taken by surprise, and it happened during the first beverage service in the cabin. It set my mood for the entire flight. This is the level of service I am talking about. At the end of the flight, again we were greeted for goodbye. A gave only 4 starts for the onboard amenities because of the entertainment system which appeared to me to be a little outdated. The plane might have been a little old but I did not care in the least. I enjoyed my flight fully. 
Dinner on flight from Zurich to US
Breakfast on flight from Zurich to US
SWISS, the airline of Switzerland
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