Eurowings is a German low-cost airline headquartered in Düsseldorf and a fully owned subsidiary of the Lufthansa Group. It serves a network of domestic and European destinations as well as some long-haul routes and maintains bases at Cologne Bonn Airport, Düsseldorf Airport, Hamburg Airport and Vienna International Airport.
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Eurowings Customer Service are full of lies !
We flew with Eurowings around May/June time. We took the pram for our 3yr old and gave it to the bulky luggage people. When we arrived in Germany and received our pram it turned out to be broken beyond repair. We went through the usual procedures of claiming the damage from Eurowings. Eurowings agreed on repaying us the amount worth for the pram at that point in time. All was well we thought and a few weeks went by without us ever hearing again from Eurowings. A few more emails were exchanged and we again, were promised to receive the funds back. Nothing has happened! Every time we call, nobody knows of the situation or our email gets passed along again to the accounts department. 100 GBP might not seem like a lot but they caused the damage, they need to pay up. 100 GBP isn't going to cut into their profits whatsoever so surely someone can move their lazy backsides and enable us to reinvest this money into our child. Eurowings are terrible at customer service and are an embarrassment to Lufthansa. I hate Eurowings and am never going to go on a flight with them again.
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