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Lufthansa

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Lufthansa

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Deutsche Lufthansa AG (FWB: LHA), commonly known as Lufthansa is a German airline and also the largest airline in Europe, both in terms of overall passengers carried and fleet size when combined with its subsidiaries.

Editor reviews

1 reviews

Further delaying flight perhaps to uncontrolled boarding
Overall rating 
 
2.7
Value for Money 
 
3.0
Customer Service 
 
4.0
On-time Departure 
 
2.0
On-time Arrival 
 
2.0
On-board Amenities 
 
1.0
Comfort 
 
4.0
Aircraft arriving late. Passenger boarding on a random basis and in no particular order. Passengers visibly bring too many roller-boards in already full overhead bins. Crew doesn't take measure to pre-checker bags prior to boarding. Passengers on board end up getting to their seats but having no place to put bags in full overhead bins. Now such bags need to be removed from the cabin and checked-in which creates passenger frustration and departure is delayed even further of already late flight.

Flight Details

Class
Economy
Date of Flight
December, 2018
Flight number
1706
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User reviews

13 reviews

 
(8)
 
(3)
 
(2)
2 stars
 
(0)
1 star
 
(0)
Overall rating 
 
4.1
Value for Money 
 
4.2
Customer Service 
 
4.2
On-time Departure 
 
4.3
On-time Arrival 
 
4.5
On-board Amenities 
 
4.0
Comfort 
 
3.7
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Food and service was a big disappointment
Overall rating 
 
3.3
Boarding happens in particularly random order. Did not hear announcements for preboarding families with small children or people wit disability. The aircraft - Airbus A380 now looks outdated. Small display monitor in Economy. Slow to react on touch and you even have to tap multiple times in order for the selected menu to load. Seat comfort is just Ok for Economy with the expected standard amenities like pillow, blanket, and headaches.. Headphone are needed to listen to the Entertainment as your own headphones are not compatible withe the available plugs. No charging ports in Economy. Not even USB charging which is now almost standard. Food was a big disappointment.. Had pasta for dinner and scrambled eggs for breakfast. Neither tasted ok. Portions are becoming smaller compared to the LH flight I took past summer on the same route. Restrooms two hours before landing did not look sanitary.

Flight Details

Class
Economy
Date of Flight
January, 2019
Flight number
458
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Quality of service declining
Overall rating 
 
3.5
On route from Munich to San Francisco on Airbus A380-800 visibly outdated aircraft. To use the entertainment system you have to use the provided proprietary headset as the headset jack not standard. Annoying! In Economy... cramped seats. Seat comfort is bad. Seat was rather harder then softer, and on this 10-hour flight the seat becomes very uncomfortable. The entertainment system is working as expected but the touch screen is not fast responsive and it takes time, or even several taps before desired menu option loads.

Ordered low sodium meal - served as expected, however, the dinner and breakfast meal was exactly the same consisting of fruit salad, butter, creamer, bread, and chicken with tomato sauce, yellow rice, and steamed carrots. Thinking why I would be served the exact same meal twice? On another note, I ordered low sodium but the food seemed to have no salt at all. Food portions are now visibly much, much smaller from I know that Lufthansa has served me for years. Not sure of that is related to the fact that during online check-in I was offered to buy meal choice of my choosing varying in price but averaging $25. Perhaps now buying your meal in Economy is the new norm, or else you get very small portions.

Witnessed how a passenger seating on the row in front of me who ordered a kosher meal was given just the tray but not the hot kosher meal for breakfast. The passenger did not speak much English and it seemed she did not understand much of what the flight attendant was trying to explain. The flight attendant said: "Let me check", not sure what to check and never came back to the passenger to follow up with her on the missing meal.

The regular breakfast menu - the chicken with rice - the passenger next to me shared that the meal was spicy and felt disappointed for being served spicy meal.

The in-flight service is mediocre. Flight attendants garments looked sloppy; they would often chitchat among themselves and not looking at you during service. After dinner was served and cabin lights were deemed for the long flight I did not see any flight attendant or anyone to offer anything such as refreshments for the next several hours.. In the galley I saw left over and unclean bottles with soft drinks and cups for self service with trash.

Quite disappointing experience on Lufthansa this time.

Flight Details

Class
Economy
Date of Flight
January, 2019
Flight number
458
Outdated armrest flights control position in a way that unintentionally get turned on by your elbow being pressing on the them.
NO flight attendants to tide things up in the middle of the flight.
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Good service but still room for improvement
Overall rating 
 
4.5
It was an 11-hour transcontinental flight from Munich, Germany to San Francisco, California on one my favorite airliners Airbus A340-600 series. I like the seat configuration 2-4-2. On both sides of the aisle you can take a seat with just one person next you which may feel for some or at least for me, very comfortable. Moreover, I have admit that as soon as I sat on that seat i felt very comfortable. You know, it is rare nowadays to for comfortable economy seats, but on this plane it was true.

As with other international flights I have taken on Lufthansa this one was no exception in terms of the fact that boarding was slightly delayed. Don't know why, since there were virtually one or just two pre-boarding announcements to tell any information, if any at all. At some point the announcement came that due to ongoing fueling the boarding will be delayed and it will happen soon but at a lower paste.

Even though I found the seat itself very comfortable, oh boy, the economy class is cramped. Seats are so close one behind the other that one can hardly even bend over if need to pick something from the floor. The seat-pocket is really small and one cannot put much. I had my electronic reader, reading glassed, and some other items and they barely fit.

In terms of food they had some highs and lows. The dinner was exceptional. Of the 2 choices for dinner ordered the chicken with spinach. It was delicious and the desserts really good. However, what they served for breakfast surprised me. it was chicken again, even though they had pasta dish but it was spicy so I went with the chicken which was with BBQ souse which in terns I found a little unusual for breakfast choice. Maybe they were trying to appeal to the American passengers in terms of taste, who knows.

After dinner as we were flight west into the daylight some passengers pulled their window shades down but not all. So I finally asked one of the flight attendants to ask everyone to pull the shades down so we can all get some sleep. Was that my job to do? During the log hours after dinner the crew kept going with refreshments which was really good.

Overall it was a typical service and nothing exceptional. During beverage service asked for tea but they did not have on the cart, so I was told to wait for 10 min. Certainly, I thought to myself. In a similar situation in the same cabin class on a Swiss Airlines flight the flight attendant did not say a word but a minute later came back with my tea. Wow! Great job Swiss. Can Lufthansa catch up?

Flight Details

Class
Economy
Date of Flight
August, 2017
Flight number
458
Great entertainment system.
Comfortable seats.
Boarding with not much information.
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The airline still maintains quality of service
Overall rating 
 
4.5
Lufthansa is one of the handful airline left in Europe I think still maintain the quality of their service as the industry changes so much withe invasion of the budget carriers. The created me upon boarding the plane as well as I was passing in the cabin while going to my seat. I was impressed that announcements in the cabin were made in German, French, English, and Bulgarian languages.

Upon boarding at first I noticed that there was no fresh air in the cabin to the point when I felt a little short of air. The departure was slightly delayed due to the backlog of passengers being processed late at the airport. The flight was smooth. The customer service as expected from Lufthansa - courteous and friendly. They served light breakfast if fruit croissant and refreshments. Plane arrived on time.

Flight Details

Class
Economy
Date of Flight
August, 2017
Flight number
1707
Boarding of flight LH1707 at Sofia Airport on August 30, 2017.
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Delayed departure but excellent on-board service
Overall rating 
 
2.7
We travelled on Lufthansa LH1428 from Frankfurt International Airport to Sofia, Bulgaria on July 12, 2017. This is a short 2 hour flight operated by the airline with Airbus A320-200. Here is our flight review from our critical point of view.

Lufthansa ground gate crew consisting of 2 people gave little pre-boarding announcements. The plane arrived late so the boarding was delayed by 10 minutes initially. As the boarding time approached passengers at the gate started to congregate and form lines thinking that boarding would start soon and everyone will get on the plane all at once. Gate crew did not announce that people should remain in the seating area as people with disabilities and families with small children should board first not to mention premier customers.

Lufthansa employee approached 3 people seated at the area for people with disabilities and started to wheel them on-board one by one. One passenger even sat in the people with disabilities seating area. The standing crowd was obstructing the access to the people with disabilities. The gate crew did not make an announcement the area to be cleared as if they did not care at all.

At the gate all announcements were made in German and English only. However, there were a lot of people that did not speak neither of the two foreign languages but Bulgarian only. Many other airlines at other airports make announcements on the native language of the country where the flight is bound. Not to mention that Bulgaria is an EU country and one would assume that announcements in Bulgarian should be provided. At the end the boarding has turn onto a small chaos. Everyone was trying to board as people swarmed the gate. The gate crew as if it did not care to try to control the boarding process at least a little and make it more comfortable for the passengers.

As people boarded the plane the on-board crew did not make any announcements that smaller items should go under the seat in front of you and roller boards with wheels first in the overhead compartments. Some passengers had hard time finding space overhead as it was full of smaller items and clothing.

The departure was delayed for a little over one hour without any reasonable explanation or announcement. Plane stayed on the tarmac for 1 hour. However, the on-board service was excellent as expected!

Flight Details

Class
Economy
Date of Flight
July, 2017
Flight number
1428
Airbus A320-200 economy class seating on flight LH1428 from Frankfurt International Airport to Sofia, Bulgaria on July 12, 2017. © 2017 TargetMyTravel.com
Passengers congregate in front of people with disabilities area at Frankfurt Airport Gate C16 for flight  LH1428 from Frankfurt International Airport to Sofia, Bulgaria on July 12, 2017. © 2017 TargetMyTravel.com
Displayed board at Gate C16 for flight LH1428 © 2017 TargetMyTravel.com
Luhthansa gate crew looking busy on flight LH1428 at gate C16 from Frankfurt International Airport to Sofia, Bulgaria on July 12, 2017. © 2017 TargetMyTravel.com
A regular passenger sat at the seats designated for people with disabilities at Gate C16 at Frankfurt airport for flight LH1428. © 2017 TargetMyTravel.com
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