I give Lufthansa a 5-star on all counts as you can't go wrong with this airline. No need to mention the on-time departure and arrival. The customer service was exceptional. My flight was from Vancouver to Munich. The plane was full and as I was in the window seat there was no one next to me, so it was really comfortable this way. And while on board the entertaining programs and movies they offer can keep up entertained for hours.
It was a short 1.5 hours flight form Sofia, Bulgaria (SFO) to Munich, Germany (MUC) in Business Limited class. It is called limited since the aircraft did not have the full business class seat as one would expect on long haul flights but just the regular economy class seat with no seat in the middle on A320 with 3-3 row configuration. But all the other perks remained such as priority boarding and full meal on broad. Boarding the plane I was warmly greeted by the crew as well as on exit upon arrival. The crew was very friendly and courteous. Impeccable uniforms as usual. Soon after departure the meal was served. There was not meal choice as I mentioned it was business limited, however, it was plenty and very delicious. it is worth the money, if you still like to fly in class. I gave it a little less for entertainment on board since the aircraft did not offer any entertainment or WiFi for that matter. And I gave it a little less for comfort since the seats in this class are identical to the economy class. Maybe this is something Lufthansa might want to look into, but over all, in my opinion is the human factor that makes all the difference. So well done one more time by Lufthansa
Impressive: First time in Lufthansa Economy Premium
Paid for cash upgrade to fly the recently introduced economy premium class. Overall I had experience that met my expectations in almost all regards. Rated one star less for customer service not because the cabin crew service was not adequate but how Lufthansa handled my overall reservation. My upgrade to Economy Premium was not properly processed by Lufthansa so I had trouble checking in for the flight and ending up loosing my prior seat reservation and being given a seat I did not want. But let's forgive the airline this time. The overall experience regarding seat comfort, amenities, quality of food and service on board was up to standard and expectations as I fly Lufthansa precisely for that reason. The individual armrest, the ample more then extra legroom, the complimentary amenities and full feature entertainment was worth experiencing on this 12-hour flight from Munich to San Francisco. The food was tasty and served at the right temperature. We were offered 2 dinners due to the time of the flight and plenty of drinks and snack in between. Staff as always very friendly and attentive to details and personal needs. Will definitely book again economy premium.
It was not the expected Lufthansa Economy experience
My experience on this flight started with the boarding process which, at least for me, set the tone of the entire trip. It was a flight from San Francisco International (SFO) to Frankfurt, Germany.
Boarding the plane was rather chaotic. Lots of passengers were cramped at gate G101 for 500+ seats at Airbus A380 while at the same common waiting area another flight to China was boarding another jumbo jet. There was not enough space for the passengers for both flights departing almost at the same time. During the pre-boarding time I did not hear even one announcement from the gate crew regarding the boarding. As the adjacent flight to China started boarding our Lufthansa flight passengers also started to form a line for boarding causing confusion as many asked if the flight started boarding. At some time announcement came out that the 2.30 pm boarding is delayed to 2.50 pm.; gate display board did not show boarding time.
Don’t you hate it when you get on the plane and the captain starts an announcement that seems important but you can barely hear not because your hearing is bad but the audio system sucks? Well, that’s what happened once again on this flight.
The service overall was as expected with minor exceptions. Crew started with offering snack followed by hot towel before dinner which consisted, or rather I chose some chicken meal with green beans, salad, and brownie for dessert. While chewing on my beans I bit on some hard object in my food. Who knows what it was! The brownie was very dry and the salad dressing was very strong. Overall, did not quite like the meal but what can one expect in economy nowadays? Not much really!
Two hours into the flight and after the dinner was over at around 6 pm original destination time and when outside still had daylight I was literally ordered by one of the male flight attendants to close my window shade as he wanted to make the cabin dark. Well, he was rather rude, is what I mean, ordering passengers to go to sleep. Had a problem the head light which would not lit my entire area very well so in order to see well while reading I had to keep the window shade slightly open to supplement with the light form outside.
The economy seats now are so cramped that if you take your shoes off you cannot bend down to put them on since the space is really small if the seat in front is reclined. So if you’re seated by the window there is no way you can get out without having the aisle seat passenger to stand up to make you way out.
5 hours into the flight decided to look outside and opened to window shade again to enjoy the full moon in the dark sky. Guess what? A flight attended came to me right away to tell to pull the shade down. He ordered me: “Pull the shade down before the sunrise.” As if the sun was rising right at that moment. At first, when he approach my seat I thought he’d offer me refreshments. You know how now and then crew comes along the aisle and offers water and juice? Not even close. It was about the shade. And no drinks offered since dinner 5 hours into the flight.
The first tray with water and juice came out 3 hours before the end of the flight. But as I was so thirsty that had to go to the galley at the back of the plane before that to look for something to drink. Found a flight attendant reading something who asked me “Help yourself.” Wow, “thank you for helping me out,” I thought to myself.
The seat comfort was Ok but would not recline easily. I had to push really hard on the seat. It seems it malfunctioned.
Arrived 20 min earlier in Germany but had to wait in the plane for 20 min for gate clearance. .
Had to take Lufthansa on a very 30 min flight from Frankfurt to Munich, Germany. It was just a 30 min flight. Since there was no time for the cabin crew to have on-board service for such a short flight, as soon as I had my seat I was server a complimentary snack, great coffee, and a bar of chocolate with a great smile from the crew. What a great service. In the US you fly for 5-6 hours on a coast-to-coast flight you get Zero service and Zero food, if you a coach class.