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Lufthansa

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2.7
 
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2 reviews with 3 stars

13 reviews

 
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(2)
2 stars
 
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1 star
 
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Overall rating 
 
4.1
Value for Money 
 
4.2
Customer Service 
 
4.2
On-time Departure 
 
4.3
On-time Arrival 
 
4.5
On-board Amenities 
 
4.0
Comfort 
 
3.7
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Food and service was a big disappointment
Overall rating 
 
3.3
Boarding happens in particularly random order. Did not hear announcements for preboarding families with small children or people wit disability. The aircraft - Airbus A380 now looks outdated. Small display monitor in Economy. Slow to react on touch and you even have to tap multiple times in order for the selected menu to load. Seat comfort is just Ok for Economy with the expected standard amenities like pillow, blanket, and headaches.. Headphone are needed to listen to the Entertainment as your own headphones are not compatible withe the available plugs. No charging ports in Economy. Not even USB charging which is now almost standard. Food was a big disappointment.. Had pasta for dinner and scrambled eggs for breakfast. Neither tasted ok. Portions are becoming smaller compared to the LH flight I took past summer on the same route. Restrooms two hours before landing did not look sanitary.

Flight Details

Class
Economy
Date of Flight
January, 2019
Flight number
458
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Delayed departure but excellent on-board service
Overall rating 
 
2.7
We travelled on Lufthansa LH1428 from Frankfurt International Airport to Sofia, Bulgaria on July 12, 2017. This is a short 2 hour flight operated by the airline with Airbus A320-200. Here is our flight review from our critical point of view.

Lufthansa ground gate crew consisting of 2 people gave little pre-boarding announcements. The plane arrived late so the boarding was delayed by 10 minutes initially. As the boarding time approached passengers at the gate started to congregate and form lines thinking that boarding would start soon and everyone will get on the plane all at once. Gate crew did not announce that people should remain in the seating area as people with disabilities and families with small children should board first not to mention premier customers.

Lufthansa employee approached 3 people seated at the area for people with disabilities and started to wheel them on-board one by one. One passenger even sat in the people with disabilities seating area. The standing crowd was obstructing the access to the people with disabilities. The gate crew did not make an announcement the area to be cleared as if they did not care at all.

At the gate all announcements were made in German and English only. However, there were a lot of people that did not speak neither of the two foreign languages but Bulgarian only. Many other airlines at other airports make announcements on the native language of the country where the flight is bound. Not to mention that Bulgaria is an EU country and one would assume that announcements in Bulgarian should be provided. At the end the boarding has turn onto a small chaos. Everyone was trying to board as people swarmed the gate. The gate crew as if it did not care to try to control the boarding process at least a little and make it more comfortable for the passengers.

As people boarded the plane the on-board crew did not make any announcements that smaller items should go under the seat in front of you and roller boards with wheels first in the overhead compartments. Some passengers had hard time finding space overhead as it was full of smaller items and clothing.

The departure was delayed for a little over one hour without any reasonable explanation or announcement. Plane stayed on the tarmac for 1 hour. However, the on-board service was excellent as expected!

Flight Details

Class
Economy
Date of Flight
July, 2017
Flight number
1428
Passengers congregate in front of people with disabilities area at Frankfurt Airport Gate C16 for flight  LH1428 from Frankfurt International Airport to Sofia, Bulgaria on July 12, 2017. © 2017 TargetMyTravel.com
Airbus A320-200 economy class seating on flight LH1428 from Frankfurt International Airport to Sofia, Bulgaria on July 12, 2017. © 2017 TargetMyTravel.com
A regular passenger sat at the seats designated for people with disabilities at Gate C16 at Frankfurt airport for flight LH1428. © 2017 TargetMyTravel.com
Displayed board at Gate C16 for flight LH1428 © 2017 TargetMyTravel.com
Luhthansa gate crew looking busy on flight LH1428 at gate C16 from Frankfurt International Airport to Sofia, Bulgaria on July 12, 2017. © 2017 TargetMyTravel.com
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