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Lufthansa

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8 reviews with 5 stars

13 reviews

 
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(2)
2 stars
 
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1 star
 
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Overall rating 
 
4.1
Value for Money 
 
4.2
Customer Service 
 
4.2
On-time Departure 
 
4.3
On-time Arrival 
 
4.5
On-board Amenities 
 
4.0
Comfort 
 
3.7
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Ordering
Good service but still room for improvement
Overall rating 
 
4.5
It was an 11-hour transcontinental flight from Munich, Germany to San Francisco, California on one my favorite airliners Airbus A340-600 series. I like the seat configuration 2-4-2. On both sides of the aisle you can take a seat with just one person next you which may feel for some or at least for me, very comfortable. Moreover, I have admit that as soon as I sat on that seat i felt very comfortable. You know, it is rare nowadays to for comfortable economy seats, but on this plane it was true.

As with other international flights I have taken on Lufthansa this one was no exception in terms of the fact that boarding was slightly delayed. Don't know why, since there were virtually one or just two pre-boarding announcements to tell any information, if any at all. At some point the announcement came that due to ongoing fueling the boarding will be delayed and it will happen soon but at a lower paste.

Even though I found the seat itself very comfortable, oh boy, the economy class is cramped. Seats are so close one behind the other that one can hardly even bend over if need to pick something from the floor. The seat-pocket is really small and one cannot put much. I had my electronic reader, reading glassed, and some other items and they barely fit.

In terms of food they had some highs and lows. The dinner was exceptional. Of the 2 choices for dinner ordered the chicken with spinach. It was delicious and the desserts really good. However, what they served for breakfast surprised me. it was chicken again, even though they had pasta dish but it was spicy so I went with the chicken which was with BBQ souse which in terns I found a little unusual for breakfast choice. Maybe they were trying to appeal to the American passengers in terms of taste, who knows.

After dinner as we were flight west into the daylight some passengers pulled their window shades down but not all. So I finally asked one of the flight attendants to ask everyone to pull the shades down so we can all get some sleep. Was that my job to do? During the log hours after dinner the crew kept going with refreshments which was really good.

Overall it was a typical service and nothing exceptional. During beverage service asked for tea but they did not have on the cart, so I was told to wait for 10 min. Certainly, I thought to myself. In a similar situation in the same cabin class on a Swiss Airlines flight the flight attendant did not say a word but a minute later came back with my tea. Wow! Great job Swiss. Can Lufthansa catch up?

Flight Details

Class
Economy
Date of Flight
August, 2017
Flight number
458
Great entertainment system.
Comfortable seats.
Boarding with not much information.
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The airline still maintains quality of service
Overall rating 
 
4.5
Lufthansa is one of the handful airline left in Europe I think still maintain the quality of their service as the industry changes so much withe invasion of the budget carriers. The created me upon boarding the plane as well as I was passing in the cabin while going to my seat. I was impressed that announcements in the cabin were made in German, French, English, and Bulgarian languages.

Upon boarding at first I noticed that there was no fresh air in the cabin to the point when I felt a little short of air. The departure was slightly delayed due to the backlog of passengers being processed late at the airport. The flight was smooth. The customer service as expected from Lufthansa - courteous and friendly. They served light breakfast if fruit croissant and refreshments. Plane arrived on time.

Flight Details

Class
Economy
Date of Flight
August, 2017
Flight number
1707
Boarding of flight LH1707 at Sofia Airport on August 30, 2017.
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Impressive: First time in Lufthansa Economy Premium
Overall rating 
 
4.5
Paid for cash upgrade to fly the recently introduced economy premium class. Overall I had experience that met my expectations in almost all regards. Rated one star less for customer service not because the cabin crew service was not adequate but how Lufthansa handled my overall reservation. My upgrade to Economy Premium was not properly processed by Lufthansa so I had trouble checking in for the flight and ending up loosing my prior seat reservation and being given a seat I did not want. But let's forgive the airline this time. The overall experience regarding seat comfort, amenities, quality of food and service on board was up to standard and expectations as I fly Lufthansa precisely for that reason. The individual armrest, the ample more then extra legroom, the complimentary amenities and full feature entertainment was worth experiencing on this 12-hour flight from Munich to San Francisco. The food was tasty and served at the right temperature. We were offered 2 dinners due to the time of the flight and plenty of drinks and snack in between. Staff as always very friendly and attentive to details and personal needs. Will definitely book again economy premium.

Flight Details

Class
Premium Economy
Date of Flight
January, 2017
Flight number
LH0458
Mini Travel Kit at Lufthansa Economy Premium
Lufthansa Premium Economy
Exceptional on-board service
Overall rating 
 
4.5
It was a short 1.5 hours flight form Sofia, Bulgaria (SFO) to Munich, Germany (MUC) in Business Limited class. It is called limited since the aircraft did not have the full business class seat as one would expect on long haul flights but just the regular economy class seat with no seat in the middle on A320 with 3-3 row configuration. But all the other perks remained such as priority boarding and full meal on broad. Boarding the plane I was warmly greeted by the crew as well as on exit upon arrival. The crew was very friendly and courteous. Impeccable uniforms as usual. Soon after departure the meal was served. There was not meal choice as I mentioned it was business limited, however, it was plenty and very delicious. it is worth the money, if you still like to fly in class. I gave it a little less for entertainment on board since the aircraft did not offer any entertainment or WiFi for that matter. And I gave it a little less for comfort since the seats in this class are identical to the economy class. Maybe this is something Lufthansa might want to look into, but over all, in my opinion is the human factor that makes all the difference. So well done one more time by Lufthansa

Flight Details

Class
Business
Date of Flight
January, 2017
Flight number
LH1703
Lunch service in Lufthansa Business Limited from SOF to MUC. The food was very tasty.
Tea service in Lufthansa Business Limited from SOF to MUC on A320. Porcelain cup.
Lufthansa Business Limited on A320 from SOF to MUC flight LH1703
Lufthansa Business Limited on A320 from SOF to MUC flight LH1703
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Excellent on-board service
Overall rating 
 
5.0
It is always a pleasure to fly Lufthansa. This was a regional flight which is 1.5h Despite the relatively short flight the service was excellent, professional, and very attentive. Flight crew uniforms and grooming is also professional. That's why my preferred airline is always Lufthansa.

Flight Details

Class
Economy
Date of Flight
December, 2016
Flight number
LH1704
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