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Southwest Airlines

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9 reviews

5 stars
 
(0)
 
(1)
 
(2)
 
(5)
 
(1)
Overall rating 
 
2.3
Value for Money 
 
2.9
Customer Service 
 
2.6
On-time Departure 
 
2.3
On-time Arrival 
 
3.5
On-board Amenities 
 
1.7
Comfort 
 
1.0
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This is not your typical airline
Overall rating 
 
4.0
Took a flight from San Francisco International to Las Vegas on Southwest. I never fly this airline but only for work as my company books me with Southwest as one the cheapest to fly around on Government rates, I guess. Their boarding system has group numbers as most airlines now do, but with no assigned seats. You get on board to seat wherever. If you’re group C (A & B groups already boarded), you have very little to zero chance of keeping your carry on except under the seat as all overhead bins will be full by the time your turn comes to board as it happened to me on that flight. As to the no assignment seat, I like to have my seat assigned. The airline onboard service is very limited - a pack of peanuts and a cup of soft drink and that’s it. They do not even use cart. The flight attendants go and ask every passenger and write the orders on a clipboard. I am not sure if they have travel class. It is just that some people get to board first depending on loyalty status. Southwest flies the smallest Boing 737 - rather old machines, you’d notice as soon as you board. I have to admit, though, that crew was very polite and friendly contrary to most other US airlines which are not. I’ve noticed some passengers do not deplane as they use the same aircraft to continue onto another destination - something like a bus service. Oh yeah, I as soon as at the gate and people started to leave the plane, the flight crew turned into janitors with rubber gloves and begun picking up trash. I mean, how cheap this airline can get to not even hire proper cleaning staff?
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Southwest problems
Overall rating 
 
2.0
So I had to travel from SFO to LA. Leaving from SFO, the flight was delayed 3 times. The total delay time ended up being 4 hours. The weather was light rain, but that was that. So, when we finally started boarding, I had to deal with the whole open seating thing. It definitely takes longer than assigned seating especially for the last group boarding. Everybody is scrambling to find a place to put their carry-on and find a seat. The service on the way to LAX was really good. We got there in about an hour, which was good because the estimated time to get there was an hour and a half. So, that was cool.
My scheduled flight from LAX to SFO was canceled the day of, so I had to catch a flight from LAX to Oakland 2-3 hours after my original scheduled flight. Once again I had to deal with the open seating situation. During my flight to Oakland I was rudely awakened by a flight attendant by peanuts being thrown down at me.
So yeah, It was my first time traveling with Southwest and it's safe to say I'm not going to fly with them again unless I REALLY, REALLY have to.

Flight Details

Class
Economy
Date of Flight
October, 2016
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It can’t get more casual then that with Southwest
Overall rating 
 
3.2
It can’t get more casual then that with Southwest. I don’t fly this airline for various reasons, but my business travel agent seems to always book me with Southwest as they apparently offer the lowest ticket price from SFO to Phoenix Sky Harbor International. I have flown with them many times and I sort of know what to expect including their open seating policy and boarding by this very strange, on my opinion, system of boarding by group numbers. However, it seems I still can’t over the fact how casual and often way too casual is the demeanor of their on-board crew. “Do you want something to drink”, asks the flight attendant. I answer “Yes.” She replies “What do you want?” and it goes on and on the same way with this indifferent expression on her face screaming at me: “I just need to do this. Let me get it done as fast as I can.” At least that’s how I felt on this flight from SFO to PHX that morning.

Speaking about their uniforms, I don’t know what to say. Wearing shorts, full body aprons, or being dressed in cardigans or shirts with the Southwest logo – it is all on the table. So speaking of budget airlines, this is how casual and low the service level has become by a flight attendant walking the aisle with a garbage bag repeating again and again the same phrase: “Garbage, please. Trash, please.”

Flight Details

Class
Economy
Date of Flight
April, 2017
Flight number
1659
Flight cabin crew walking the isle with garbage bag in hand to ask passengers to hand out their garbage from on-board F&B service.
Flight cabin crew on Southwest Flight 1659 wearing shorts during cabin service.
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Missed the ontime promise
(Updated: March 26, 2016)
Overall rating 
 
2.4
My flight from Las Vegas to San Francisco got a little late. So we had to board rather in a hurry.  I was group C. The last one. Once on the plane, the crew told us to hurry and to sit down because we were late as if we,  the passengers, were to blame for. 

During the flight they serve drinks out of serving trays. I was thinking... One bump or light unexpected turbulence and the tray will fly off.
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Yet another delayed flight
(Updated: April 27, 2017)
Overall rating 
 
2.3
I have posted a review for Southwest already last year but just couldn’t help myself and not post another one this time when I took a round trip to Phoenix, AZ. I guess when flying with Southwest there are 2 things that might happen: gate change of the flight or getting delayed. This time, the gate change did not happened but the flight was delayed. Had to wait on the tarmac for a while before take-off. Seats I did not find very comfortable. Just the usual basic seat you can get. The aircraft looked rather old. 

Flight Details

Class
Economy
Date of Flight
April, 2017
Flight number
3566
Delayed Southwest flight 3566 info from flightstats.com
Electronic boarding pass received on cellphone
Seats on Southwest flight 3566
Seats on Southwest flight 3566
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