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Southwest Airlines

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5 reviews with 2 stars

9 reviews

5 stars
 
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(2)
 
(5)
 
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Overall rating 
 
2.3
Value for Money 
 
2.9
Customer Service 
 
2.6
On-time Departure 
 
2.3
On-time Arrival 
 
3.5
On-board Amenities 
 
1.7
Comfort 
 
1.0
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Yet another delayed flight
(Updated: April 27, 2017)
Overall rating 
 
2.3
I have posted a review for Southwest already last year but just couldn’t help myself and not post another one this time when I took a round trip to Phoenix, AZ. I guess when flying with Southwest there are 2 things that might happen: gate change of the flight or getting delayed. This time, the gate change did not happened but the flight was delayed. Had to wait on the tarmac for a while before take-off. Seats I did not find very comfortable. Just the usual basic seat you can get. The aircraft looked rather old. 

Flight Details

Class
Economy
Date of Flight
April, 2017
Flight number
3566
Delayed Southwest flight 3566 info from flightstats.com
Electronic boarding pass received on cellphone
Seats on Southwest flight 3566
Seats on Southwest flight 3566
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Habitual and Prolonged Delays
Overall rating 
 
1.7
Taking Southwest lately has become a gamble. I mean, you show up for your flight on time to find that it’s delayed or much worst, cancelled. This was my story on October 16 when I had to fly this a little over an hour flight from Los Angeles Intl (LAX) to San Francisco Intl (SFO). As I showed up around 9 am at LAX to our surprise, the 11:05 am flight we had to take was cancelled. I was part of over 30 people on a group ticket.

Our group was split by the airline in an effort to accommodate the cancellation into several smaller groups all departing at different times including some arriving at nearby airports in the San Francisco Bay Area.

Group member and I were schedule to depart on flight 2565 at 5 pm. Having the prospect to spend my entire day at LAX for a 1 hour flight seemed a little too much to bear. Went back to the airline and requested to go stand-by for any earlier available flights to SFO. Luckily I got on a flight 2653 scheduled to depart at 12.35 pm but delayed for 45 min due to unknown reasons.

However, my friend decided to try his luck on the flight to Oakland (OAK) as it was more convenient for him to go to OAK instead of SFO. Unfortunately, he was not as lucky as I and was not able to board a flight to OAK, thus, having to wait for his 5 pm flight to SFO. Guess what? That 2665 flight scheduled to depart at 5 pm went through multiple delays and finally departed at around 7.30 pm as he told me.

I have traveled several times before with Southwest. I few years back I was schedule to take an early 8 am flight from OAK to Reno, Nevada on a business trip. As I showed up at the airport I found the flight was cancelled. From the airline explained they did get enough passenger to flight hi morning. Can you believe it!? I had an important meeting in Reno, so I had to argue with them that traveling at noon as what the airline offered was not an option to me. They decided to shuttle me from Oakland Airport to San Jose Intl Airport some 80 miles away. I made it on time for the meeting, but I mean, what a service is that?
Now I see their habitual practice of delaying fight hasn’t not change much.

On that trip I was describing in the beginning when had to fly to LAX from SFO, the original flight was around 9.30 am. The airline delayed the flight multiple times and around 1.30 pm I departed. This is like a joke. I’d never buy a flight on Southwest as long as I have other option no matter the price.

Flight Details

Class
Economy
Date of Flight
October, 2016
Flight number
2565
southwest-cabin-
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Southwest problems
Overall rating 
 
2.0
So I had to travel from SFO to LA. Leaving from SFO, the flight was delayed 3 times. The total delay time ended up being 4 hours. The weather was light rain, but that was that. So, when we finally started boarding, I had to deal with the whole open seating thing. It definitely takes longer than assigned seating especially for the last group boarding. Everybody is scrambling to find a place to put their carry-on and find a seat. The service on the way to LAX was really good. We got there in about an hour, which was good because the estimated time to get there was an hour and a half. So, that was cool.
My scheduled flight from LAX to SFO was canceled the day of, so I had to catch a flight from LAX to Oakland 2-3 hours after my original scheduled flight. Once again I had to deal with the open seating situation. During my flight to Oakland I was rudely awakened by a flight attendant by peanuts being thrown down at me.
So yeah, It was my first time traveling with Southwest and it's safe to say I'm not going to fly with them again unless I REALLY, REALLY have to.

Flight Details

Class
Economy
Date of Flight
October, 2016
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Can't expect much
(Updated: October 13, 2016)
Overall rating 
 
2.2
Took a round trip on Southwest from San Francisco, CA to Phoenix, AZ not because I choose but because my company books me for this airline. It seems they offer cheap flight to Sky Harbor Intl Airport in Phoenix. I travel on a special company rate. It used to be America West years ago, and then US Airways that server this destination, but since they went into no existence now every time have to fly to Phoenix I end up with Southwest. I am not happy with their service at all. Don't get me wrong. There might be good and hard working people in this company, but their service and overall product it's just not my thing. On this particular flight we had a delay of an hour due to some airport traffic restrictions as far I understood. On the returned flight on the following day from Phoenix to San Francisco, they changed our gate twice and ended up boarding at a gate that they did not have the automatic boarding pass scanner, so they had to check us manually by looking up our names on piece pf paper and ID-ing us manually. Wow, seriously!?

Boarded the inbound Phoenix flight into a dirty plane. Peanuts and crumbs on the floor, on the seat next to me, and sit I had chose to sit. Flight attendants seems to neglected basic grooming by one of the attendants wearing his shirt so wrinkled and unbutton at the top; and female attendants not having their long hair tide up. Seriously people!? You are serving drinks. I don't want your hair in my drink, believe me! And it doesn't look good.

Should I fly again Southwest? Most likely not. I guess they offer cheap tickets and over work their staff. Literally as were leaving the plane , the on-board crew turned into janitors and started to clean up by picking up trash as we were leaving. Well done, I said to myself. 

Flight Details

Class
Economy
Date of Flight
September, 2016
Flight number
1396
Peanuts served in Southwest airlines.
Southwest Menu Card
Serving canned drink on Southwest. Can placed in the cup - not sanitary.
Wrinkled shirt on flight attendant on Southwest airlines
Southwest Menu Card
Southwest Menu Card
Trash on the floor on Southwest flight 1336 from 9/13/2016
Southwest Menu Card
Peanuts on the seat next to me as I sat down on Southwest flight 1336 from 9/13/2016
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Missed the ontime promise
(Updated: March 26, 2016)
Overall rating 
 
2.4
My flight from Las Vegas to San Francisco got a little late. So we had to board rather in a hurry.  I was group C. The last one. Once on the plane, the crew told us to hurry and to sit down because we were late as if we,  the passengers, were to blame for. 

During the flight they serve drinks out of serving trays. I was thinking... One bump or light unexpected turbulence and the tray will fly off.
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