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United Airlines

United Airlines

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United Airlines

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United Airlines is an American major airline headquartered in Chicago, Illinois. It is the world's largest airline when measured by number of destinations served. United operates out of nine airline hubs in the continental United States, Guam, and Japan. 

User reviews

19 reviews

 
(1)
 
(9)
 
(3)
 
(3)
 
(3)
Overall rating 
 
3.0
Value for Money 
 
2.7
Customer Service 
 
3.0
On-time Departure 
 
3.4
On-time Arrival 
 
3.5
On-board Amenities 
 
2.9
Comfort 
 
2.8
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Did United just do it again?
Overall rating 
 
1.7

Did United just do it again? I mean, flight delayed due to mechanical issues for 55 min. Arrival, of course, is late. At DCA no available gate upon arrival. Stuck in plane for another 30 min. So a flight that was supposed to arrive at around 9:30 pm I was able to get out of the plane at 11:50 pm. Wow!!! The on board service was the bare minimum. Asked for a tea but no beverage napkin offered ( teal -lukewarm) while the passenger next to me got one. I mean, are you save on these beverage napkins now? The way the flight attendants on the flight carried themselves was anything but professional. On board announcements done in a hurry. Hair not tide up. I wanted to get something to eat.They did not have any of the dinner plates but only snacks. 

Flight Details

Class
Economy
Date of Flight
June, 2018
Flight number
UA618
Flight delay
Tide up your hair girl. You are now in the service industry.
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Suprisingly great service from United Express (Skywest)
Overall rating 
 
4.5

I do not remember if I have ever traveled on United Express, but a short recently a business trip brought me to this really enjoyable flight from SFO to ONT. As it was just a short regional one hour flight, the airplane was smaller then those I am used to seeing on other domestic flight. So the overhead bins were very small and limited, but I was Ok as was caring a smaller roller bag. There was only one flight attendant. Professional, welcoming, and good on-board customer service. Overall, really enjoyable flight.

Flight Details

Class
Economy
Date of Flight
April, 2018
Flight number
UA5249
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United airline
Overall rating 
 
4.2

The United airline's customer service at the airport is one of the best. I was late for my flight two times on different occasions and they redirected me free of charge to my final destination, and even paid my hotel stay overnight+meal at the hotel. Also the staff was very friendly and understanding of my situation.

They also operate with different types of aircraft. For example on my flight from Berlin to NY I was in a pretty much new Boeing with many extras, like power charger near to my seat and big, good resolution screen on the back of the front seat. But on my flight from NY to London the Boeing was kinda old, with only a small screen on the back of the front seat.

Overall I like this airline.

Flight Details

Class
Economy
Date of Flight
May, 2017
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VERY PLEASED WITH THE CUSTOMER SERVICE
Overall rating 
 
3.0

I am writing this review in order to thank the flight attendants on flight UA1974 on July 9 MIA - EWR. There were passengers on this flight (including myself), who had connecting transatlantic flights. Since the departure and the arrival were delayed with almost 1.5 hr, when we landed in EWR one of the flight attendants (sorry didn't get her name) asked the passengers, who did not have connecting flights to remain in their seats, in order to let those, who are in a hurry for the next flight, to make it on time. Thanks to this thoughtful request I made it out of the plane very fast, even though my seat was in the back of the plane and I had plenty of time to get to the gate for my flight to TLV. I believe others was able to do it as well. Thank you United!

Flight Details

Class
Economy
Date of Flight
July, 2017
Flight number
1974
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UA90 EWR-TLV
Overall rating 
 
4.2

Flight route EWR-TLV. We flew on a new aircraft, I believe B777-300 ER - very smooth take off and landing and even though I had a window seat in Economy, it was comfortable enough for me to work on my laptop for almost the whole duration of the flight. The weather was nice, so the flight experience was very pleasant. Wasn't thrilled with the food though.

Flight Details

Class
Economy
Date of Flight
July, 2017
Flight number
90
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