United Airlines is an American major airline headquartered in Chicago, Illinois. It is the world's largest airline when measured by number of destinations served. United operates out of nine airline hubs in the continental United States, Guam, and Japan.
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The United airline's customer service at the airport is one of the best. I was late for my flight two times on different occasions and they redirected me free of charge to my final destination, and even paid my hotel stay overnight+meal at the hotel. Also the staff was very friendly and understanding of my situation.
They also operate with different types of aircraft. For example on my flight from Berlin to NY I was in a pretty much new Boeing with many extras, like power charger near to my seat and big, good resolution screen on the back of the front seat. But on my flight from NY to London the Boeing was kinda old, with only a small screen on the back of the front seat.
Overall I like this airline.
VERY PLEASED WITH THE CUSTOMER SERVICE
I am writing this review in order to thank the flight attendants on flight UA1974 on July 9 MIA - EWR. There were passengers on this flight (including myself), who had connecting transatlantic flights. Since the departure and the arrival were delayed with almost 1.5 hr, when we landed in EWR one of the flight attendants (sorry didn't get her name) asked the passengers, who did not have connecting flights to remain in their seats, in order to let those, who are in a hurry for the next flight, to make it on time. Thanks to this thoughtful request I made it out of the plane very fast, even though my seat was in the back of the plane and I had plenty of time to get to the gate for my flight to TLV. I believe others was able to do it as well. Thank you United!
Flight route EWR-TLV. We flew on a new aircraft, I believe B777-300 ER - very smooth take off and landing and even though I had a window seat in Economy, it was comfortable enough for me to work on my laptop for almost the whole duration of the flight. The weather was nice, so the flight experience was very pleasant. Wasn't thrilled with the food though.
Rebooked on United from another airline
Can United get it right at least once?
The flight was scheduled to depart at 4 pm but it got delayed for 1 hour due to incoming aircraft being late. The classic scenario that now I see more and more often as airlines operate their routes as buses having to make multiple stops a day. So if an aircraft gets significantly delayed at an earlier destination probably all consequent flight for the rest of the day get busted. Now being boarded the flight got delayed for yet another 30 min. So here we are with a departure of 1.5 hour delay that makes nobody happy. As a result the scheduled arrival of 7:24 pm now became 8:45 pm arrival. Upon actual arrival, I guess, because of the late arrival there was no gate available to park the airplane as were told by the captain. We moved back and forth until they found a gate at last.
The service, however, was very good. I was pleasantly surprised how much the cabin crew tried to be attentive and with positive attitude and smile on the face. Upon boarding I was greeted with “Welcome aboard” which definitely remedied the mood concerning the significant delay. Head phone, little snack packs, and extra beverages were offered.
The seats were as comfortable as you can expect from Economy. They had an adjustable headrest; and blankest were offered at each seat. The entertaining system was really good offering USB charging outlets as well as an additional power outlet.
In terms of food and beverages, the food is for purchase and beverages are complimentary. I asked for a chicken hot meal of 2 hot meals offered on the flight, but they did not have, and I wasn’t’ feeling like eat a beef burger. So opted out for a chicken clod wrap. It was very delicious, by the way, and reasonable priced in the range $10.
The 2 lavatories available to the Economy cabin were of concern, however. One of them was closed due to maintenance, so you can imagine 100+ passengers forced to use only one lavatory. 4 hours into the flight I had use it, and it was discussing with smell of urine and some sticky stuff on the floor. I was thinking who cares that one lavatory was not operational? Was changing the aircraft because of that even an option? It most likely was not.