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Chicago O'Hare International Airport

Chicago O'Hare International Airport

 
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Chicago O'Hare International Airport
Chicago O'Hare International Airport, also known as O'Hare Airport, O'Hare Field, Chicago International Airport, or simply O'Hare, is an international airport located on the Far Northwest Side of Chicago, Illinois, 17 miles northwest of the Loop.

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2 reviews

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1 star
 
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Overall rating 
 
1.9
Cleanliness 
 
1.5
WiFi and Internet 
 
2.0
Dining 
 
2.0
Entertainment 
 
1.0
Ground Transportation options 
 
2.5
Terminal Access 
 
1.5
Flight Information 
 
2.5
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Overall rating 
 
2.7

This is not hassle free airport

This airport can be a real pain. Overcrowded terminals apparently not able to accommodate the number of passengers that try to use this airport. Terminal access is hard. Oh and not to mention that I arrived from in international flight and had to go through passport control, pick my luggage, go through custom control, and I had to personally recheck my luggage for the domestic flight i had to take onward. Custom control is slow and I had such a tight but yet legal connection. I barely made it for my flight sweating and frustrated. Definitely not coming back to Chicago airport in the near future.

Review

Date of Visit
January, 2015

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Overall rating 
 
1.0

Avoid this airport if you can

This airport is probably the worst I have ever been to. Had to transfer from an international flight to a domestic one on United Airlines. Arriving at the airport makes you pass through narrow maze of stuffy corridors to reach the border control hall that looked like a mad house. Even though that airport had staff directing people where to go it took me sometime to figure out which lane was the proper one I needed to be at. I had a little less then 2 hours to transfer to my domestic flight but guess what, it was not enough time. The biggest challenge was that after you land as a transit passenger, you have to go through border patrol, pick up your luggage and go through customs, then find your connecting flight airline kiosk to drop off your luggage and rush to catch your flight. I had to change terminals so I had to leave the international arrival area, take the airport train by managing the maze of corridors, get to my connecting flight airline terminal, wait again on a long line to go through ID and security check and then run to my departure gate. If you have 2 hours to make this transfer, I can tell you, you can barely make it. So instead of making me go through all that hassle, wouldn’t it have been proper and an example of good customer service for the airport and the airline to pick transfer passengers with less then 2 hours transfer time and get them straight to their departure gates as it is done by most airports in Europe?! But guess what, it doesn’t happen at this airport. Even though I have tried to explain that I was getting extremely close to my boarding time coming form an international flight, no one really cared or did anything to help me. What’s more, I was not the only one left with much frustration about it. So, I have told myself that this is the last time I will ever set foot at this airport.

Review

Date of Visit
June, 2015

Airpport

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