Frankfurt Airport (IATA: FRA, ICAO: EDDF) (German: Flughafen Frankfurt am Main, also known as Rhein-Main-Flughafen) is a major international airport located in Frankfurt, the fifth-largest city of Germany and one of the world's leading financial centers. It is operated by Fraport and serves as the main hub for Lufthansa including Lufthansa CityLine and Lufthansa Cargo as well as Condor and AeroLogic.
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We’ve arrived at the airport from a Lufthansa US inbound flight and had to transfer to Lufthansa flight to another EU destination at around 10 am.
Quickly after leaving the airplane we ended up at a security check point. Note that the only two options after ending at Frankfurt from an Intl. flight are to either leave the airport to baggage claim by passing through customs or if your journey continues onto another flight to go through security.
There are multiple security lines managed any an attendant who directs people to form a line at the least busy station. We ended up at a line that in a few minutes shut down. We’re asked to move on to the adjacent one. In a few minutes, however, this line also shuts down. At this point quite a lot of passengers have gathered from multiple arriving flights and their frustration of the situation was apparent as many are trying to make up their connecting flights on time but the added security was slowing them down.
After we manages to pass through security one of our carry-on bags is marked for a secondary screening. An officer starts to empty the bag’s contents when found a small stuffed animal squeaking toy we carried for a present. Next thing we know, the officer uses the toy to make jokes with another officer.
As we are getting close to our boarding time any further delay at this point might result in losing our connection. We make a remark that officer has to continue on searching the bag and not make jokes. At this point he blasted at us in a very rude tone with all kinds of remarks about his job, security, and so on.
It was a very unpleasant experience. We found the staff to be quite stressed as the passengers’ load during this holiday week before Christmas is quite a bit to handle. However, there is no excuse for rude or unprofessional behavior.
Moreover, it makes no sense to screen passengers arriving at Frankfort from flights after being checked at their respective origins.
Also, the area for passengers to put their belonging together after passing through security is literary none existing.
Free Wi-FI at the Terminal 1 B-gates
We tested the free WiFi available at the airport and found it to be quite good this time and improved and quality as compared to a 6-months ago when we last tested it.
We’ve logged in via mobile device without a hitch. And even though the connection would drop and reconnect very often we are able to even make a Skype phone call and chat online among other web surfing.
I have traveled many time via Frankfurt and all the times it was a transit stop transferring from one flight to another. This is a very big and busy airport and I am sure airport staff is trying its best smooth things up for passengers but this I needed to share what i have experienced. My main concern at this airport is Terminal access and direction passengers. Even though I consider myself a seasoned passenger was able to get confused and almost felt lost this time at Frankfurt airport.
I had to find gate C26 located at Terminal 1. Couldn't do it. Asked a trolley driver and he admitted is a bit confusing. He directed me to go to platform to take Terminal train from B to C gates, however, when got at the platform and the train arrived it did not say it was going to the C gates concourse. I got even more confused. Eventually, I walked and made it to the C gates concourse.
Decided to go to the Lufthansa business lounge located at the B gates concourse. Thus, from the C to B concourse had to pass a security check point. Later on, when returned to the C gates concourse, again I had to pass through security check point. What was the point? I did not leave the airport and stayed as a transit passenger through the entire time.
The business Lufthansa lounge at the B gates concourse found it Ok. The "WOW" factor was definitely missing. Found the air staff rather indifferent towards their job and had a sloppy uniform.
As I was trying to take a photo of the lounge buffet one of the attendants jumped up at me as if it was ready to beat me up. Intimidating! He told me I was not allowed to take photo which was strange; and I accept that, but don't be rude dude. The receptionist at the lounge had this no-care look. Oh, well.
Had to transfer flight at this airport form an EU domestic to transatlantic flight. Had no problem finding my way at this otherwise major EU airport hub. Had to take the airport terminal link train. However, keep in mind, the airport is really big and you need to plan with extra time when transferring flights. New terminals and upgraded areas can been seen through the airport. Major Lufthansa hub. Staff I friendly and info kiosks are seen everywhere..