Frankfurt Airport

Frankfurt Airport

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Phone Number
+49 180 6 3724636

Frankfurt Airport (IATA: FRA, ICAO: EDDF) (German: Flughafen Frankfurt am Main, also known as Rhein-Main-Flughafen) is a major international airport located in Frankfurt, the fifth-largest city of Germany and one of the world's leading financial centers. It is operated by Fraport and serves as the main hub for Lufthansa including Lufthansa CityLine and Lufthansa Cargo as well as Condor and AeroLogic. 

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2 reviews

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Overall rating 
 
3.9
Cleanliness 
 
4.5
WiFi and Internet 
 
3.5
Dining 
 
4.0
Entertainment 
 
3.5
Ground Transportation options 
 
3.5
Terminal Access 
 
3.0
Flight Information 
 
5.0
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Overall rating 
 
3.4

Confusing directions at airport and Lufthansa business lounge service just Ok

I have traveled many time via Frankfurt and all the times it was a transit stop transferring from one flight to another. This is a very big and busy airport and I am sure airport staff is trying its best smooth things up for passengers but this I needed to share what i have experienced. My main concern at this airport is Terminal access and direction passengers. Even though I consider myself a seasoned passenger was able to get confused and almost felt lost this time at Frankfurt airport.

I had to find gate C26 located at Terminal 1. Couldn't do it. Asked a trolley driver and he admitted is a bit confusing. He directed me to go to platform to take Terminal train from B to C gates, however, when got at the platform and the train arrived it did not say it was going to the C gates concourse. I got even more confused. Eventually, I walked and made it to the C gates concourse.

Decided to go to the Lufthansa business lounge located at the B gates concourse. Thus, from the C to B concourse had to pass a security check point. Later on, when returned to the C gates concourse, again I had to pass through security check point. What was the point? I did not leave the airport and stayed as a transit passenger through the entire time.

The business Lufthansa lounge at the B gates concourse found it Ok. The "WOW" factor was definitely missing. Found the air staff rather indifferent towards their job and had a sloppy uniform.

As I was trying to take a photo of the lounge buffet one of the attendants jumped up at me as if it was ready to beat me up. Intimidating! He told me I was not allowed to take photo which was strange; and I accept that, but don't be rude dude. The receptionist at the lounge had this no-care look. Oh, well.

Review

Date of Visit
August, 2017

Airpport

Purpose of travel to airport
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Overall rating 
 
4.3

Really World Class Airport

Had to transfer flight at this airport form an EU domestic to transatlantic flight. Had no problem finding my way at this otherwise major EU airport hub. Had to take the airport terminal link train. However, keep in mind, the airport is really big and you need to plan with extra time when transferring flights. New terminals and upgraded areas can been seen through the airport. Major Lufthansa hub. Staff I friendly and info kiosks are seen everywhere..

Review

Date of Visit
June, 2015

Airpport

Purpose of travel to airport
Frankfurt_Flughafen,_Terminal_2
Frankfurt_Flughafen,_Terminal_1
Frankfurt Airport
Frankfurt Airport Terminal Train
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